FAQ

Frequently Asked Questions

Basic

Pixel Perfector specializes in photo editing and retouching services. Our headquarters is located in Bangladesh.

Our standard office hours are from Monday to Saturday, operating in two shifts. Our support team is available 24/7, 365 days a year, ensuring uninterrupted assistance. While we are closed on Sundays, we can accommodate urgent requests or project work on weekends for an additional fee, subject to prior arrangement.

Yes, we provide services on weekends with prior notice, subject to an additional charge. Additionally, we remain operational on international holidays to ensure your editing requirements are met without interruption.

Why should you choose PixelPerfector for your editing needs? Our commitment to precision, creativity, and timely delivery ensures that every project meets the highest standards of quality. With a team of skilled professionals, state-of-the-art tools, and a client-centric approach, we tailor our services to exceed your expectations. Whether it’s photo editing or retouching, PixelPerfector is dedicated to transforming your vision into exceptional results.

Services

We offer a complimentary trial that enables you to edit two photos from each of our services, allowing you to evaluate the quality of our work before committing. To ensure an optimal experience, we recommend selecting simple edits for the trial period. This approach helps you make an informed decision while experiencing our expertise firsthand.

To initiate a free trial, please complete the form on our website by providing the necessary details or email us. Once received, we will deliver your trial edit based on the service you have selected.

For your free trial, you are eligible to retouch two images per service.

Our standard turnaround time is 24 hours. We also offer services with delivery options of 6, 12, or 18 hours for an additional charge. For project-based work, delivery times are specified in the signed agreement.

Yes, we prioritize your requirements and offer expedited delivery, completing images within 3 to 4 hours or even sooner, depending on the complexity and volume of the project. Please be advised that rush delivery services are subject to additional charges.

We are dedicated to ensuring the timely delivery of all orders. Please note that our operations are closed on Sundays. As a result, orders placed on Saturdays will be scheduled for delivery on Monday, unless prior arrangements have been made.

Yes, we provide a redo option if the results do not meet your expectations. For further details, please consult our terms of service.

A redo provides the opportunity to make adjustments to enhance the image according to your original specifications, offered at no additional cost. A correction, however, involves modifying instructions or the number of images, which is considered a new order and may result in additional charges.

Pricing & Payment

If you’re uncertain about which editing plan aligns with your requirements, feel free to reach out to our support team at any time. We’re available 24/7 to assist you in selecting the ideal solution for your projects.

Our pricing is determined through a manual evaluation of each image's complexity. For further details, please refer to the Pricing section outlined in our Terms of Service.

Our pricing is competitively structured to align with the exceptional quality of our services. We deliver high-standard editing, complemented by instant support and unlimited redo options, ensuring our rates remain among the most cost-effective in the industry.

Actually, we send invoice after finishing the job. If you want to pay at the end of a month, it’s also fine.

We accept payments through a variety of methods, including Payoneer, Xoom, PayPal, credit cards, wire transfers, and direct bank transfers.

Yes, we offer flexible payment options for our regular clients, including weekly, quarterly, or monthly payment plans. For project-based work, we can arrange a scheduled payment plan; however, the full payment must be finalized upon downloading the final images.

Privacy & Security

At PixelPerfector, safeguarding the security of your images is our top priority. We only utilize them for our portfolio with your explicit consent. For further information, please review our Privacy Policy.

 

Project-Based Services

Absolutely! We are fully capable of handling your retouching projects and can assemble a dedicated team to focus exclusively on your project until its successful completion.

YES! Our skilled designers provide a full spectrum of photo post-processing services specifically designed for e-commerce clients. We specialize in optimizing images for platforms such as Amazon and eBay.

Certainly, we can assemble a dedicated team exclusively focused on meeting your editing requirements.

Absolutely. Our services are specifically designed to meet the quality standards of Amazon and eBay, and we are trusted by numerous long-term clients for their e-commerce photo editing needs.

Yes, we provide Non-Disclosure Agreements (NDAs) and other legal documentation prior to commencing your project to guarantee confidentiality.