Effective Date: [01 January 2025]
Welcome to PixelPerfector (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms,” “Agreement”) govern your use of our photo retouching services, website, and any related applications or tools (collectively, the “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use our Services.
Please note the following:
We provide professional photo retouching services, including but not limited to color correction, background removal, skin retouching, and other image enhancement services. You may submit your photos to us for retouching, and we will deliver the edited images based on your instructions and our professional judgment.
We offer a free trial for anyone requiring post-processing, whether for a few images or a large volume. Your first image can be processed at no cost across all our services.
To request a free trial, please provide the following details: Full Name, Email, Phone Number, Country, the required service (e.g., Photo Retouching, Jewelry Retouching, Real Estate Photo Editing, eCommerce Photo Editing, Ghost Mannequin, Photo Cutout, Creative Graphic Design), the total number of images in your project, and any specific instructions. Once your information is verified, we will begin processing your image for the free trial.
The free trial includes essential services such as photo retouching, recoloring, clipping path, background removal, teeth enhancement, skin retouching, jewelry retouching, exposure adjustment, image masking, wrinkle removal, object removal, and other basic retouching tasks. Please note that advanced editing or high-end retouching services are not covered under the free trial. For complex projects or bulk image processing, please contact us directly.
When you use our free trial service, an account will be automatically generated for you in our Portal.
To receive a complimentary quote for our services, simply complete and submit the form. Your quotation will be based on the number of images, the complexity of retouching, and the required delivery time.
Your quotation will be issued in US dollars (USD$) as part of your “Get a Quote” submission. If you require the quote in your local currency, please feel free to make a request, and we will be happy to accommodate.
You can place order using our website or Email/ WhatsApp /direct Call. We will edit the images based on your instructions and ensure timely delivery. The completed images can be provided through FTP, WeTransfer, Dropbox, Google Drive, or any other preferred method.
By using our Services, you agree to the following:
We strive to deliver retouched images within the agreed timeframe. However, turnaround times may vary depending on the complexity of the project and our current workload. We will communicate any delays and provide an updated delivery timeline if necessary.
Please be advised that Sunday is observed as an official office holiday, and no operations are conducted on this day. As a result, orders placed on Saturday will be processed and delivered on Monday. For clients requiring Sunday processing, we offer an additional shift option subject to an overtime fee. To avail this service, you must contact us prior to placing your order and agree to the applicable overtime charges.
Turnaround time may be impacted by unforeseen events such as natural disasters, regional disruptions, or national emergencies. PixelPerfector cannot be held liable for delays arising from these circumstances beyond our control.
The pricing and packages featured on our website serve as illustrative guides, providing an overview of the general price range. The final cost of services will be determined based on factors such as the complexity of the images, the required turnaround time, and any expedited delivery requests.
Please note that a processing fee will be applied to orders with an invoice total of $5 or less.
All standard prices listed on our website are subject to change without prior notice.
Criteria for Defining Complexity:
The prices displayed on our website are denominated in US Dollars ($); however, your invoice will reflect the equivalent amount in your local currency.
Orders from European countries including Spain, the Netherlands, Italy, France, Germany, Andorra, Austria, Belgium, Croatia, Cyprus, Estonia, Finland, French Guiana, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Monaco, Montenegro, Portugal, Slovakia, Slovenia, San Marino, Saint Pierre and Miquelon, and Vatican City, will be billed in Euros (EUR).
For orders originating from Australia, transactions are processed in Australian Dollars (AUD). Similarly, Canadian orders are billed in Canadian Dollars (CAD), while orders from the United Kingdom are charged in British Pounds (GBP).
The currency for your account is automatically assigned based on your country of residence and cannot be modified.
We utilize Payoneer as our primary payment gateway. Payments can be processed through PayPal, debit or credit cards, or bank transfer. Please note that bank transfers may require 7-10 business days to complete. For optimal efficiency, we recommend using our automated payment gateways.
For your security, we do not store any credit or debit card details. All payments are securely processed through trusted payment gateways, such as Payonner and PayPal. You will be redirected to their platforms to complete your transaction safely.
For any requests to replace photos, please reach out to us directly. Please be advised that once images have entered the processing stage, replacements cannot be accommodated.
We provide multiple revisions within ten (10) days of downloading your images. Please note that requests for revisions will not be accepted after this period.
Revisions must be consistent with the original editing instructions. Any requests that conflict with the initial guidelines will be treated as a new order.
Revisions must adhere to the original instructions provided at the time of order placement. Any requests that deviate from these instructions will be considered a new order.
For bulk revision requests, please contact us as soon as possible. Revisions are limited to minor edits or enhancements that align with the original instructions.
Requests for substantial changes or new instructions will be regarded as a new order and reflected in your invoice.
We offer a 100% refund if you are not satisfied with our work and can provide valid justification. In instances where satisfaction is partial, a proportional refund may be available. Please note, however, that if raw image files (such as .psd or .tif) are requested, the maximum refund will be capped at 50%.
To maintain the highest standards of service quality, we have established specific guidelines for image submissions. By submitting images, you agree **not** to upload or transmit any of the following materials through our services:
To streamline the order process, we have introduced a specialized Portal. Through your Portal account, you can efficiently create orders, submit image editing instructions, process secure payments, and upload or download images. Furthermore, you gain access to comprehensive features, including your Order History, Completed Orders, Unpaid Invoices, Total Amount Due, as well as details on your Latest Orders and Latest Invoices.
By using our services, you agree to adhere to these guidelines and refrain from submitting such materials. PixelPerfector is not liable for the content of images submitted by clients. We reserve the right to:
We provide a 30-day image backup service. After this period, we are not responsible for any deleted data, and any loss beyond this timeframe cannot be attributed to PixelPerfector.
By submitting content or images, you confirm that they do not violate copyright laws, cause harm, or result in complaints. You assume full responsibility for any such violations. PixelPerfector is not liable for any claims arising from unauthorized submissions, and you agree to indemnify us against any resulting damages, losses, or legal actions.
In the event of a copyright claim, we reserve the right to suspend the viewing or display of the disputed images until the issue is resolved. Additionally, if a client is involved in unlawful activities, we may provide relevant information to law enforcement or appropriate authorities.
Your Content: You retain ownership of any photos you submit to us. By submitting your photos, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and modify the photos solely for the purpose of providing the retouching services.
Our Work: The retouched images we deliver are based on your original content. You will own the final retouched images once full payment is received. However, we reserve the right to use the retouched images for promotional purposes (e.g., portfolio, website, social media) unless you explicitly request otherwise in writing.
The current Privacy Policy of PixelPerfector is accessible on the Site and is incorporated herein by reference. We strongly advise you to carefully review the Privacy Policy to understand our practices and your rights.
If you have any questions about these Terms or our Services, please contact us at: info@pixelperfector.com or by phone +88 01737 512433
Pixel Perfector, is a private company based in Bangladesh. We provide high-quality photo retouching and editing services worldwide with a focus on precision and client satisfaction.
Offering 24/7 support with real people always ready to assist.
Address : Panimaskuti, Fulbari-5680, Kurigram, Bangladesh
Phone : +88 01737512433
Email : piyas100001@gmail.com
© 2025 All Rights Reserved by Pixel Perfector.
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